Privacy Policy

Last updated: July 2026

1. Who We Are

PROCLEAN Solutions Ltd ("we", "us", "our") provides professional cleaning services across London and Greater London. We are the data controller responsible for your personal information collected via this website (pro-cleansolutions.uk).

2. What Data We Collect

When you submit a booking request or contact form, we collect:

Full name
Phone number
Email address
Property address (for the purpose of providing the service)
Details of the service requested (type, date, property size)
Any additional notes you choose to provide
Photos of your property, if you choose to attach them
Feedback you give about a clean: a rating from 1 to 5 and any comment you write
Access details you choose to give us after booking: how we get in (such as a door code), parking, whether you have pets, and the name and phone number of an emergency contact. Please make sure your emergency contact is happy for you to share their details

We do not collect payment card details through this website. No payment is taken online.

3. How We Use Your Data

We use your personal data to:

Respond to your booking enquiry or quote request
Arrange and confirm cleaning appointments
Send appointment reminders or follow-up communications
Email you the day after a clean to ask how it went, and a few days later to offer regular cleaning. You can unsubscribe from these emails at any time using the link in them
Comply with legal obligations

We do not use your data for automated decision-making or profiling, and we do not sell your data to third parties.

4. Legal Basis for Processing

We process your data on the basis of:

Contract performance: to fulfil or prepare for a cleaning service you have requested.
Legitimate interests: to follow up on an enquiry you have made.
Legal obligation: where required by law (e.g. tax records).

5. How Long We Keep Your Data

We retain customer contact and booking data for up to 3 years after the last interaction, unless you request earlier deletion. Financial records may be retained for 7 years to comply with HMRC requirements.

6. Who We Share Your Data With

Your data is only shared with:

Our cleaning staff (to fulfil your booking: your name, address and any access details you have given us for that booking)
Our form processing provider (FormSubmit.co) which transmits form submissions to our email inbox

We do not share your data with marketing agencies, data brokers, or any third party beyond the above.

7. Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you
Rectify inaccurate data
Erasure ("right to be forgotten"): request deletion of your data
Restrict processing in certain circumstances
Object to processing based on legitimate interests
Data portability: receive your data in a structured, machine-readable format

To exercise any of these rights, contact us at procleansolutionsltd@outlook.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at any time.

8. Cookies

This website does not use tracking or advertising cookies. We use no third-party analytics at this time. If this changes, this policy will be updated and a cookie notice will be displayed.

9. Data Security

We take reasonable technical and organisational measures to protect your data, including secure HTTPS transmission and restricted internal access. In the event of a data breach that poses a risk to your rights and freedoms, we will notify the ICO within 72 hours as required by UK GDPR.

10. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page will reflect any changes. Continued use of this website after changes are posted constitutes acceptance of the updated policy.